Susan Hotle received her bachelor’s degree, master’s degree and Ph.D. in civil engineering from the Georgia Institute of Technology. Her dissertation focused on airline demand and applications of clickstream information in estimating online user behavior. Upon obtaining her doctorate, Hotle served as the Operations Research Analyst for the Office of Performance Analysis with GRA, Incorporated in Washington, D.C. She has been awarded a number of prestigious honors including the Gordon W. Schultz Graduate Fellowship, Airport Cooperative Research Program (ACRP) Graduate Research Fellowship, and the National Science Foundation (NSF) Graduate Research Fellowship. She is the co-author of five peer-reviewed publications and seven peer-reviewed book chapters.